Job Responsibilities
- Answering inbound calls, responding to emails and assisting customers in their enquiries promptly
- Providing customers with product and service information for FMHL Group products and services
- Resolving queries within jurisdiction and escalating complex issues to the relevant departments
- Confirming membership to service Providers (hospitals, doctors and pharmacies) on Medical Aid members requiring services by checking in the System for paid up status and limits availability daily
- Correcting failed registrations and registering failed registration
- Originating calls to change cover (policy upgrade/downgrade)
- Originating outbound calls or sends emails to individuals and corporates, existing and non-existing clients to prospect for new business and renewals
- Contacting clients to inform them of new products and developments
- Counselling clients and informs them of the company's products to retain their interest in the products and services offered by FMHL Group
- Obtaining customer information, possible customer leads and referring them to internal marketers
- Data entry and maintenance of customer / potential customer data bases, maintaining records of telephonic interactions, orders and accounts
- Providing feedback regularly on the effectiveness and soundness of policies and procedures of the call Centre
Skills and Abilities
- Excellent Communication Skills
- Ability to work under pressure
- Having a multi-lingual background is an added advantage
How to Apply
Candidates meeting the above criteria should forward their Curriculum Vitaes (CVs), copies of certificates and Application letters to Group Human Resources via the following email address: careers@firstmutual.co.zw Applications should be sent on or not later than 13 June 2025. Clearly label the position you are applying for in the subject line.
