Job Listing

Description

Not specified

Job Responsibilities

- Investigate and resolve customer-reported issues through cross-functional collaboration.

- Conduct root cause analysis of reported incidents and document key findings.

- Manage the full lifecycle of support tickets, ensuring timely communication and status updates.

- Ensure response and resolution times align with Service Level Agreements (SLA’s).

- Participate in shared support coverage as part of a rotating schedule.

Skills and Abilities

- Background in SAP, especially in hybrid technical/functional roles.

- Hands-on experience with support and collaboration tools like Zendesk, JIRA, and Google Workspace.

- Experience with business intelligence tools and Python for data analysis or automation.

- Strong SQL query writing and database performance analysis skills.

- Proven ability in log interpretation and troubleshooting in Unix-based environments.

- Familiarity with authentication protocols and experience with RESTful API’s.

Educational Qualification

- Degree in a Technical field (or equivalent hands-on expertise).

- 7+ years of relevant professional experience.

How to Apply

Qualified candidates, submit your CVs to emmanuel.jinda@proservehr.com or calistas.bumhira@proservehr.com

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Job Summary

Published On:	06 June, 2025
Deadline:	12 June, 2025
Vacancy:	1
Category:	Other
Location:	Zimbabwe
Type:	Full-Time
Experience:	1 Year
Gender:	Male / Female
Salary Range:	TBA

SAP Technical Support Consultant, Careers

Description

Job Responsibilities

Skills and Abilities

Educational Qualification

How to Apply

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